Returns, Refunds & Limited Warranty

Effective October 6, 2026

Cancellation before preparation

After payment, an order first shows “Waiting for confirmation.” During this stage, you may cancel through the verified order center and request a full refund to the original payment account. Once preparation starts, cancellation and changes require an after-sales request and review. A refund request does not mean the bank has already returned the funds.

30-day returns and exchanges

You may request a return or exchange within 30 days after receipt, including custom lens orders. Contact us before returning anything. Items must be complete, clean and undamaged apart from the reported issue; normal try-on is allowed. Include supplied accessories and packaging where available. Manufacturing defects are handled under the warranty below.

For a change of mind or another customer-responsibility return, we can provide a prepaid U.S. domestic return label. A fixed US$9.99 fee applies per returned package when that label is actually used, and is deducted from the refund. Multiple approved items in one package incur one label fee. If you use your own paid shipping, we do not also deduct our label fee. No label fee is deducted if no return is required or our label is unused.

We cover necessary return postage when we sent the wrong item or a confirmed manufacturing defect is our responsibility. Other shared costs must be agreed before the return. Non-quality exchanges are limited to one; this does not limit valid later quality claims. Any customer-responsibility replacement shipping cost will be explained for agreement before dispatch.

How to return

1. Verify your email in the order center, choose an after-sales request, and describe the issue. Photos can help with quality claims.
2. We review the request, confirm responsibility and the proposed remedy, and provide the approved U.S. return address and, where applicable, a prepaid label.
3. Pack the approved items securely, include the order number, and save the tracking number in your request.
4. After receipt and inspection, we submit the agreed refund or arrange repair, exchange or replacement.

Our U.S. receiving point is for approved returns. Do not send a parcel to our registered China address or another address without instructions. Some cases can be resolved without a return.

180-day limited manufacturing warranty

Manufacturing defects reported within 180 days after receipt qualify for review. Depending on the issue, we first offer repair, replacement of the affected component or replacement of the product. If we cannot reasonably resolve a confirmed defect, we offer an appropriate refund. Necessary postage for our responsibility is covered.

Accidental damage, misuse and normal wear are not manufacturing defects. Send a description and clear photos so we can assess the issue. This limited warranty does not remove rights that applicable law provides.

Refund calculation and payment

Refunds use the actual price paid for the approved items, taking account of applicable tax, agreed fees and previous refunds or refunds already processing. Entire-order returns take account of previously issued late-delivery credits. We show the proposed amount before submitting a refund to the original payment account. Your bank or payment provider may need additional time to post it.

All ordinary after-sales cases and voluntary late-delivery credits start with your request. Required notices or remedies under applicable law remain available.