Shipping & Delivery

Effective October 6, 2026

Delivery area

We ship to deliverable street addresses in the contiguous 48 United States and Washington, DC. We do not currently ship to Alaska, Hawaii, Guam, Puerto Rico, other U.S. territories, APO/FPO/DPO military or diplomatic postal addresses, or PO Boxes. Individual addresses must also be serviceable by the shipping channel used for your order.

Dispatch and transit

Standard items dispatch within one business day after successful payment. Custom lens orders normally dispatch within 2–3 business days. Complete and usable prescription information is required; if information is missing or a review is needed, we will contact you and explain any proposed change to the schedule.

Transit normally takes approximately 5–14 business days after actual dispatch. Orders ship from China using SF International Standard Express or E-Commerce Express. Creating a shipping label does not mean the parcel has been handed to the carrier.

Business days are Monday–Friday. Dispatch dates use China time. The latest dispatch and delivery dates saved for your order appear in the order center; starting preparation or pausing an order does not reset those dates. We will contact you about known delays and available options where required.

Charges and import arrangements

Shipping charges and any taxes collected by us are shown in checkout before payment. Customs requirements depend on the shipping service and destination. If you need confirmation of import-charge arrangements for your order, contact us before ordering. We do not promise that every service is free of customs charges.

Delivery updates

After dispatch, your carrier and tracking number are available in the order center. Contact us if tracking indicates a problem, a parcel is missing, or delivery is unsuccessful.

Late-delivery credit

If an eligible order arrives after its saved latest delivery date, you can request a refund credit of US$1 for each calendar day late, up to US$10 per order. Delivery dates for this calculation use U.S. Pacific Time. This credit is issued to the original payment account and cannot exceed the remaining refundable amount. Prior credits count toward the US$10 cap.

You must submit a late-delivery request through the order center or support. Credits are reviewed and are not automatically issued. This benefit does not replace the handling of lost parcels, unfulfilled orders or any mandatory consumer remedies.